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G2A Respond to Ubisoft Revoking Keys

G2A Respond to Ubisoft Revoking Keys

As we reported, Ubisoft have been revoking 'illegally obtained' Steam keys. G2A.com have responded to this via Facebook.

OFFICIAL STATEMENT ABOUT THE UBISOFT SITUATION
As some of you may already know, steps have been taken to remove games purchased indirectly from a publisher, via main marketplaces in the web.
G2A.COM is not in any case responsible for any of these procedures.
However, we are well aware of this process and will do everything possible to compensate for that.
For users who have made transactions without G2A Shield, we will check if the corresponding merchant was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process will get either a new code for the game or the money back.
G2A.COM will make every possible exertion to prevent this kind of procedures in the future and exclude merchants responsible for such incidents from the marketplace.

For those who have never used G2A before, the G2A Shield is like insurance taken against each purchase. Normally, if you do not have G2A Shield and your key doesn't work, then you are not entitled to a new code or refund. In this instance, however, they appear to be investigating each instance and judging it on a case-by-case basis.

For more information on G2A Shield, they have a video here.

Andrew Duncan

Andrew Duncan

Editor

Guaranteed to know more about Transformers and Deadpool than any other staff member.

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COMMENTS

Platinum
Platinum - 11:10am, 28th January 2015

Good guy G2A

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